How Can We Help?
Owned and operated by Pit and Grill, we are happy to answer questions about smokers, grills, fire pits, or your order.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for full details on how to start a return and what qualifies.
Can I exchange an item for a different model?
If you need a different grill, smoker, or fire pit, please reach out to us within 30 days of delivery. We will walk you through the exchange process and help you find the right fit.
How do I know which grill or smoker is right for me?
It depends on how you like to cook and how much space you have. Our product pages include detailed specs, fuel types, and cooking area measurements so you can compare options confidently.
What fuel types do your grills and smokers use?
We carry a range of fuel options including charcoal, wood pellet, gas, and wood-fired models. Each product listing specifies the fuel type so you can choose based on your cooking style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to respond to every email within one business day so you are never left waiting.
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Your payment and personal information are protected by industry-standard encryption at every step.
Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every package.
30-Day Returns
Not the right fit for your backyard? Our 30-Day Returns policy is detailed on our Return Policy page.
